Need a digital key?
In a few steps we will explain here how you can request a digital key that will give you access to public online services.
If you have an electronic identity card from one of the following countries, you can rely on the eIDAS authentication. You can automatically log in to the (Belgian) online service to which you wish to have access and you don't need a digital key that is offered here.
The countries that support eIDAS are: Netherlands, Germany, Spain, Estonia, Portugal, Denmark, Malta, Lithuania, Grand Duchy of Luxembourg, Croatia, Latvia, Italy, Sweden, Austria, Slovenia, Czechia, Slovakia, Poland and Liechtenstein.
Request your digital key in 4 steps
Make an appointment for a video interview
Confirm the appointment for a video interview
Video interview
Activate the digital key
4 steps
Step 1: Make an appointment for a video interview
First of all you are to propose a date and time for a video interview. Once you have sent your request you will receive a security code; make sure not to lose this.
Step 2: Confirm the appointment for a video interview
You will receive an email with a link to confirm or cancel your appointment. For this you will need the security code you received in the previous step. And you'll have to provide a high-quality color copy of your ID.
Step 3: Video interview
You can initiate the video interview by using a link that you received by e-mail. During the conversation the interviewer will guide you through the authentication process and give you an activation code for the digital key.
Step 4: Activate the digital key
You will receive an e-mail with a link that you can use to activate your digital key. For this you also need the activation code that you received during the video interview.
Download the manual
How can you receive and activate a digital key? A user-friendly overview will outline all the steps that are required.
Download